PRIVACY POLICY

Taxi Sanchalak (a unit of TSP Technologies Pvt. Ltd.)

Last Updated: [10th,November,2025]

This Privacy Policy explains how Taxi Sanchalak (“Taxi Sanchalak”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal information of users (“you”, “User”) who access or use our website, mobile application, and related services (collectively, the “Platform”).

By signing up on or using the Platform, you consent to the collection and use of your information in accordance with this Privacy Policy and our Terms & Conditions.

If you do not agree, please do not use the Platform.

1. SCOPE & APPLICABILITY

This Privacy Policy applies to:

  • Drivers

  • Agents

  • Travel companies / aggregators

  • Any person or entity registering or using the Platform

This Policy specifically covers personal data, vehicle and document data, and Aadhaar details shared with us for verification, fraud prevention, and secure operations.

2. INFORMATION WE COLLECT

We collect information that you provide directly and information generated through your use of the Platform.

2.1. Registration & Profile Information

When you sign up or create an account, we may collect:

  • Name

  • Company / Agency Name (if applicable)

  • Mobile Number

  • Email Address (if applicable)

  • Location / City / Operating Area

  • Password or login credentials (stored in encrypted form)

2.2. Vehicle & Operational Details

To enable you to post, accept, or fulfil bookings, we may collect:

  • Vehicle details (make, model, registration number, color, etc.)

  • Vehicle Registration Certificate (RC) or

  • Lease Agreement / Authorization (if vehicle is not in your name)

  • Insurance details (if provided)

  • Vehicle permit details (where applicable)

2.3. Driver Details

Where you are a Driver or registering drivers under your profile:

  • Driver’s full name

  • Driver’s mobile number

  • Driving Licence number, copy, and validity details

  • Photograph (if applicable)

  • Other ID / verification details as may be required for safety and compliance

2.4. Aadhaar Details

To reduce frauds and to verify genuine Users, we may request Aadhaar-related information, such as:

  • Aadhaar number (full or partial, as per our KYC process)

  • Aadhaar masked copy or e-Aadhaar (as applicable)

Important:

  • Aadhaar details are collected only for identity verification, fraud prevention, and security purposes.

  • We do not use Aadhaar for profiling, marketing, or selling to third parties.

  • Access to Aadhaar information is strictly restricted and secured.

  • Wherever feasible, we may use masked/limited Aadhaar information and/or OTP-based verification rather than openly displaying full numbers.

2.5. Transaction & Usage Information

In connection with commission payment facilitation and Platform use, we may collect:

  • Transaction details related to commission payments between Drivers and Agents

  • UPI IDs / bank account details for payouts (where provided)

  • Payment status, timestamps, and logs

  • Booking IDs, acceptance logs, and basic trip metadata (e.g., pickup/drop city, but not necessarily full ride tracking if not required)

2.6. Device & Technical Information

We may automatically collect:

  • Device type, operating system, app version

  • IP address

  • Browser type

  • Log data and usage patterns

  • Cookies or similar technologies (where applicable)

This is used to improve security, detect misuse, and enhance Platform performance.

3. PURPOSES OF COLLECTION & USE OF DATA

We use your information only for legitimate, specific, and lawful purposes, including:

  1. Account creation, verification & KYC

    • Verifying your identity, role (Driver/Agent/Company), and eligibility.

    • Validating vehicle and driver documents.

  2. Fraud prevention & risk management

    • Detecting fake bookings, misuse, duplicate identities, or suspicious behavior.

    • Verifying identity using Aadhaar, licence, RC, and related documentation.

    • Preventing financial fraud and protecting genuine users.

  3. Commission payment facilitation

    • Processing commission payments from Drivers to Agents through integrated payment gateways.

    • Processing refunds and payouts as per Platform rules.

  4. Compliance & dispute resolution

    • Assisting in resolving disputes between Drivers and Agents related to bookings/commissions.

    • Using records and documents in case of frauds, chargebacks, or legal requirements.

  5. Security & platform integrity

    • Monitoring, securing, and improving the Platform.

    • Preventing unauthorized access or abuse.

  6. Communication

    • Sending transactional SMS/WhatsApp/email/app notifications about bookings, payouts, verifications, and support.

    • Important service announcements, policy changes, security alerts.

We do NOT:

  • Sell, rent, or trade your personal data or Aadhaar information to any third party for marketing or unrelated commercial purposes.

4. LEGAL BASIS / CONSENT

By using the Platform, you:

  • Give explicit consent for us to collect and process your data (including Aadhaar and ID details) for verification, security, fraud prevention, payouts, and lawful purposes.

  • Confirm that all documents and data provided belong to you or you are duly authorized to provide them.

  • Acknowledge that refusal to provide necessary information may limit or prevent your use of certain features.

Where required by applicable law, we may seek additional express consent for specific processing activities.

5. DATA SHARING & DISCLOSURE

We respect your privacy. Your data may be shared only as necessary and with appropriate safeguards, including:

5.1. Payment Partners

With trusted third-party payment gateway and payout partners (e.g., Cashfree, Razorpay) for:

  • Processing commission payments

  • Settlements and refunds

  • Regulatory/KYC checks where applicable

These partners are required to follow applicable data security and privacy standards.

5.2. Service Providers

With vetted third-party service providers who assist us in:

  • Hosting, infrastructure, and data storage

  • Security systems and fraud detection

  • SMS/OTP/communication services

  • Technical support and maintenance

They act under confidentiality obligations and only on our instructions.

5.3. Legal & Regulatory Authorities

We may disclose information if required to:

  • Comply with applicable law, court order, or government authority;

  • Respond to lawful requests relating to fraud, crime, misuse, or disputes;

  • Protect our rights, Users, or the public.

5.4. Limited Internal Access

Access to Aadhaar and sensitive documents is strictly restricted to authorized personnel on a need-to-know basis, under internal security and confidentiality controls.

We do NOT:

  • Publicly display sensitive personal information such as full Aadhaar number, full licence number, or bank account number.

  • Sell your personal data, Aadhaar, or documents to advertisers or data brokers.

6. DATA SECURITY

We implement reasonable security measures to protect your information against unauthorized access, use, alteration, disclosure, or destruction, including but not limited to:

  • Encryption and secure transmission of sensitive data where applicable

  • Restricted access controls and role-based permissions

  • Secure servers and infrastructure partners

  • Regular monitoring for suspicious activities

While we take appropriate measures, no method of transmission or storage is 100% secure. You are responsible for:

  • Keeping your login credentials confidential

  • Logging out after use

  • Informing us promptly of any suspected unauthorized access

7. DATA RETENTION

We retain your information only for as long as necessary for:

  • The purposes set out in this Policy

  • Operation and security of the Platform

  • Compliance with legal, regulatory, tax, and accounting requirements

  • Fraud monitoring and dispute resolution

After the retention period, we may:

  • Delete, de-identify, or securely archive data, subject to legal obligations.

You may request deletion or deactivation of your account, subject to our need to retain certain data for legal or legitimate business purposes.

8. YOUR RIGHTS & CHOICES

Subject to applicable laws, you may have the right to:

  • Access: Request details of personal data we hold about you.

  • Correction: Request correction/update of inaccurate or incomplete information.

  • Deletion / Deactivation: Request deletion or deactivation of your account/data (subject to legal retention).

  • Withdrawal of Consent: Withdraw consent for specific processing (may impact your ability to use the Platform).

  • Grievance / Queries: Raise concerns about misuse or unauthorized use of your data.

To exercise these rights, contact us at the email provided below.

9. COOKIES & TRACKING TECHNOLOGIES

If our website or app uses cookies or similar tools, it is primarily for:

  • Session management

  • Security

  • Analytics to improve the Platform

You may control cookies through your browser settings, but some features may not function properly if disabled.

(You can expand this section further based on your actual implementation.)

10. CHILDREN’S DATA

The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided data, please contact us for appropriate action.

11. INTERNATIONAL TRANSFERS (IF APPLICABLE)

If data is stored or processed on servers located outside India (e.g., cloud providers), we will ensure that reasonable safeguards are in place. Your use of the Platform constitutes consent to such transfers, where applicable.

12. UPDATES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time. The latest version will always be available on our website/app.

Material changes may be notified via the Platform or registered contact details. Continued use of the Platform after changes constitutes your acceptance of the updated Policy.

13. CONTACT & GRIEVANCE REDRESSAL

For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

Data Protection / Grievance Officer
Taxi Sanchalak (TSP Technologies Pvt. Ltd.)
Email: P1authority.escalations@taxisanchalak.com
Address: Above Ozone Restaurant near Tariyal Chowk, Kotdwar, Uttarakhand, Pauri (Garhwal)., Uttarakhand-246149

We will use reasonable efforts to respond within the timelines required under applicable law.

14. ACCEPTANCE

By registering, submitting your documents (including Aadhaar), or using the Platform, you:

  • Confirm that you have read and understood this Privacy Policy.

  • Consent to the collection and use of your data as described.

  • Acknowledge that your data is used only for verification, security, fraud prevention, commission facilitation, compliance, and support — not for sale to third parties.

  • Acknowledge that we take reasonable steps to keep your data secure.