TERMS OF SERVICE / TERMS & CONDITIONS


Taxi Sanchalak (a unit of TSP Technologies Pvt. Ltd.)

Last Updated: [07-Nov-2025]

These Terms of Service (“Terms”) govern your access to and use of the Taxi Sanchalak platform, products, and services (collectively, the “Platform”). By accessing, registering on, or using the Platform in any manner, you (“User”, “you”) agree to be bound by these Terms, including the Marketplace & Commission Payment Facilitation Policy contained herein.

If you do not agree to these Terms, you must not use the Platform.

1. LEGAL ENTITY & CONTACT

1.1. The Platform is owned and operated by TSP Technologies Pvt. Ltd., under the brand name Taxi Sanchalak (“Company”, “we”, “us”, “our”).

1.2. For any legal, compliance, or support queries, you may contact us at:
Email: P1authority.escalations@taxisanchalak.com
Registered Address: Above Ozone Restaurant near Tariyal Chowk, Kotdwar, Uttarakhand, Pauri (Garhwal)., Uttarakhand-246149

2. DEFINITIONS

For purposes of these Terms:

2.1. Platform: Taxi Sanchalak’s website, mobile application(s), dashboards, APIs, communication tools, and any related services.

2.2. Agent: Any individual or entity that sources, posts, manages, or allocates taxi bookings via the Platform.

2.3. Driver: Any individual or vehicle owner who accepts and executes bookings posted by Agents via the Platform.

2.4. Travel Company / Aggregator: Any business using the Platform, acting in the capacity of an Agent and/or Driver.

2.5. User: Collectively refers to Agents, Drivers, Travel Companies, and any person or entity registered on or using the Platform.

2.6. Commission: The consideration/fee payable by a Driver to an Agent (or Travel Company) for a confirmed booking sourced through the Platform, as displayed or mutually agreed between such Users.

2.7. Customer: The end customer / rider availing transportation service from a Driver/Agent/Company. Customers may or may not directly use the Platform.

2.8. Payment Gateways:

  • Cashfree/Phone Pe – for processing incoming payments into our system (where applicable).

  • RazorpayX – for processing payouts/settlements to Users (where applicable).
    (Collectively “Payment Partners”)

3. ELIGIBILITY & ACCOUNT REGISTRATION

3.1. By using the Platform, you confirm that:

  • You are at least 18 years old;

  • You are legally capable of entering into binding contracts;

  • If registering on behalf of a business entity, you have proper authority to bind such entity.

3.2. You agree to:

  • Provide accurate, complete, and up-to-date information during registration and KYC;

  • Maintain confidentiality of your login credentials;

  • Be fully responsible for all activities under your account.

3.3. We reserve the right to verify information, request additional documents, and suspend/terminate accounts for:

  • False, misleading, or incomplete information;

  • Non-compliance with these Terms or applicable law.

4. NATURE OF SERVICES & ROLE OF TAXI SANCHALAK

4.1. The Platform is a technology marketplace that:

  • Enables Agents to post bookings;

  • Enables Drivers to view and accept such bookings;

  • Facilitates digital commission payments from Drivers to Agents; and

  • Provides related tools, dashboards, and settlement features.

4.2. Taxi Sanchalak is NOT:

  • A taxi operator, transport service provider, or travel agency;

  • The owner, employer, partner, or representative of any Driver, Agent, Travel Company, or Customer;

  • A party to any contract for transportation or travel services between Users or between Users and Customers.

4.3. All transportation services are independently provided by Drivers/Agents/Companies, at their own risk, responsibility, and discretion. Users are solely responsible for:

  • Service quality,

  • Vehicle fitness,

  • Permits, licenses, insurance,

  • Compliance with motor vehicle and local transport laws.

4.4 No Merchant of Record
Taxi Sanchalak is not the Merchant of Record for any trip fare or transportation-related transaction. All fare payments are made directly between Customers and Users outside the Platform. Taxi Sanchalak does not collect, control, or settle trip fare and is never considered the supplier of transportation services.

5. BOOKING, COMMISSION & PAYMENT FLOWS

5.1. Booking Workflow

a. Agent posts a booking on the Platform.
b. Driver chooses to accept the booking through the Platform.
c. As part of acceptance, the Driver pays the Commission to the Agent (or designated party) through the Platform using an integrated payment gateway.

5.2. Trip Fare / Customer Payment – Outside the Platform

5.2.1. The full trip fare / booking amount payable for the ride is:

  • Decided directly between Customer and Driver/Agent/Company; and

  • Not collected, managed, or processed by Taxi Sanchalak.

5.2.2. The Driver may receive fare:

  • Directly from Customer, or

  • Via Agent/Travel Company,
    in cash, bank transfer, UPI, wallet, or any mutually agreed mode outside the Platform.

5.2.3. Taxi Sanchalak:

  • Has no role in deciding, charging, collecting, or settling the fare;

  • Bears no liability for non-payment, underpayment, overpayment, or disputes relating to trip fare.

5.3. Commission Payment Facilitation (Core Scope)

5.3.1. Taxi Sanchalak only facilitates Commission payments from Drivers to Agents through authorized payment gateways.

5.3.2. On successful completion of a booking/trip (as per Platform records/rules):

  • Taxi Sanchalak holds such amounts only for settlement purposes and automatically transfers them (minus Platform Fee) upon trip completion. These amounts are not revenue of Taxi Sanchalak.

5.3.3. If the booking is cancelled before pick-up as per Platform rules:

  • The Commission is automatically refunded to the Driver (in full or as per the policy displayed on the Platform).

5.3.4. Disputes / Holds:

  • In case of fraud, dispute, or suspicious activity, Taxi Sanchalak may hold the Commission amount.

  • After internal review, we may:

    • release it to the Agent,

    • refund it to the Driver,

    • or take another equitable decision limited strictly to the Commission amount.

  • Our decision with respect to commission disbursal/refund shall be final for Platform purposes and does not extend to full trip fare matters.

6. MARKETPLACE & COMMISSION PAYMENT FACILITATION POLICY (INTEGRATED)

This section forms an integral and binding part of these Terms:

6.1. We facilitate:

  • Commission payments from Drivers to Agents; and

  • Deduct our service / facilitation / transaction charges thereon.

6.2. We:

  • Issue GST-compliant invoices only for our own charges;

  • Pay GST (if applicable) on our earnings, not on Users’ total booking amounts.

6.3. We do not manage or control:

  • Payments by Customers to Drivers/Agents;

  • Commercial terms between Drivers and Agents/Companies;

  • Any portion of the trip fare payable for the transportation service.

6.4. Our responsibility is strictly limited to:

  • Routing commission payments,

  • Providing transaction records for such payments,

  • Managing refunds or payouts relating solely to commission as per Platform rules.

7. TAXATION & GST RESPONSIBILITIES

7.1. Taxi Sanchalak:

  • Raises GST invoices on its platform/service/transaction fees only;

  • Discharges applicable GST on such fees.

7.2. Drivers, Agents, Travel Companies:

  • Act as independent businesses/service providers;

  • Are solely responsible for:

    • Assessing their GST liability and turnover thresholds;

    • Obtaining GST registration where required;

    • Charging, collecting, and depositing GST and other applicable taxes on:

      • trip fare,

      • commission income,

      • any other consideration received.

7.3. Taxi Sanchalak shall not be liable for:

  • Any non-compliance, under-reporting, or evasion of GST or other taxes by Users.

7.4. Indemnity:
You agree to indemnify and hold harmless Taxi Sanchalak / TSP Technologies Pvt. Ltd., its directors, officers, and affiliates from any claims, penalties, losses, or liabilities arising from:

  • Your tax non-compliance;

  • Incorrect GST treatment;

  • Misrepresentation regarding our role or your obligations.

8. NO ESCROW, NO FIDUCIARY CAPACITY

8.1. Funds processed via the Platform (commission amounts) are not held as trustee or in statutory escrow unless required by law and expressly communicated.

8.2. Taxi Sanchalak is not:

  • A bank, NBFC, or regulated financial intermediary.

8.3. We are not responsible for:

  • Delays, failures, chargebacks, freezes, or technical issues of banks/payment gateways;

  • Any interest on amounts held in transit or during verification/hold periods.

8.4 Limited Purpose Settlements
Temporary holds (such as ₹500 Settlement Difference) exist solely to facilitate settlement. They do not imply escrow, fiduciary responsibility, or ownership by Taxi Sanchalak.

9. USER OBLIGATIONS

By using the Platform, you agree to:

9.1. Provide accurate and valid KYC, bank, GST, and other details as required.

9.2. Use the Platform only for lawful purposes and genuine bookings.

9.3. Not misrepresent Taxi Sanchalak as:

  • Your employer,

  • A guarantor of payments,

  • A party to your contracts with Customers or other Users.

9.4. Comply with:

  • All applicable transport, labor, tax, and local laws;

  • Platform rules, policies, and transaction limits.

9.5. Not engage in:

  • Fraud, misuse, fake bookings, manipulation of commissions, chargeback abuse;

  • Activities intended to evade tax or launder money.

We reserve the right to suspend, withhold, or terminate your access and/or payouts in case of suspected violation or statutory/regulatory requirements.

10. INTELLECTUAL PROPERTY

10.1. All rights, title, and interest in the Platform, including but not limited to software, design, logos, trademarks, text, graphics, and content, belong to Taxi Sanchalak / TSP Technologies Pvt. Ltd. or its licensors.

10.2. You are granted a limited, non-exclusive, non-transferable license to use the Platform solely for legitimate purposes in accordance with these Terms.

10.3. You shall not:

  • Copy, modify, reverse-engineer, or create derivative works of the Platform;

  • Use any branding, logos, or marks without our prior written consent.

11. PRIVACY

11.1. Your use of the Platform is also governed by our Privacy Policy (as updated from time to time), which explains how we collect, use, and protect your data.

11.2. By using the Platform, you consent to our data practices as described in the Privacy Policy.

(Ensure your website links your actual Privacy Policy here.)

12. DISCLAIMER OF WARRANTIES

12.1. The Platform and services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.

12.2. We do not warrant that:

  • The Platform will be uninterrupted, timely, secure, or error-free;

  • All disputes between Users will be resolved;

  • Any particular volume of business, booking, or income will be generated.

12.3. Users are solely responsible for verifying counterparties, bookings, vehicles, licenses, and service quality.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

13.1. Taxi Sanchalak shall not be liable for:

  • Loss of profit, revenue, goodwill, or business opportunities;

  • Any indirect, consequential, or punitive damages;

  • Any loss or dispute relating to trip fare, cancellations, delays, service deficiency, or conduct of Users/Customers;

  • Any tax, penalty, or legal claim imposed on you.

13.2. In any case, our aggregate liability arising from or related to your use of the Platform shall be limited to the total service/facilitation fees actually received by us from you in the three (3) months preceding the event giving rise to the claim.

14. TERMINATION & SUSPENSION

14.1. We may, at our sole discretion, suspend or terminate your access to the Platform, with or without notice, in cases including but not limited to:

  • Breach of these Terms or any policy;

  • Fraud, suspicious activity, or chargeback risk;

  • Legal, regulatory, or payment-partner requirement.

14.2. You may discontinue use of the Platform at any time. However:

  • Any obligations incurred prior to termination (including payments, taxes, liabilities) shall survive.

15. GOVERNING LAW & DISPUTE RESOLUTION

15.1. These Terms shall be governed by and construed in accordance with the laws of India.

15.2. Subject to any mandatory law to the contrary, the courts of [Kotdwar, Uttarakhand], India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and/or use of the Platform.

15.3. We may recommend amicable resolution / mediation for disputes between Users, but we are not obligated to act as arbitrator or guarantor.

16. AMENDMENTS

16.1. We may update, modify, or amend these Terms and any related policies at any time.

16.2. Revised Terms will be posted on the Platform. Your continued use of the Platform after such changes will constitute your acceptance of the updated Terms.

17. ENTIRE AGREEMENT

These Terms, together with any policies referenced or linked (including the integrated Marketplace & Commission Payment Facilitation Policy and Privacy Policy), constitute the entire agreement between you and Taxi Sanchalak regarding use of the Platform and supersede all prior understandings.

18. APP STORE COMPLIANCE (GOOGLE)

18.1 When accessing or downloading the Platform from Google Play Store, you acknowledge and agree to the respective Store Terms of Service, which apply in addition to these Terms.

18.2 Google LLC is not responsible for:

  • The operation, performance, or availability of the Platform;

  • Any content, services, or functionality provided within the Platform;

  • Providing maintenance, support, or updates for the Platform (unless required by Store policies).

18.3 Device & OS Requirements: Users are responsible for ensuring their device and operating system meet minimum compatibility requirements listed on the applicable app store.

18.4 App Distribution Restrictions: You agree not to:

  • Modify, reverse‑engineer, or interfere with app distribution systems;

  • Circumvent app store policies or payment mechanisms;

  • Distribute the app outside authorized stores.

18.5 Store‑Specific Refunds: Any refunds for transactions made via an app store must be requested directly from the respective store, subject to its refund policies.

18.6 Lawful Use: You agree not to use the Platform in violation of export restrictions, device-level policies, or app store rules.

19. ACCEPTANCE

By clicking “I Agree”, “Accept & Continue”, “Sign Up”, or by using the Platform, you:

  • Confirm that you have read, understood, and agree to these Terms & Conditions.

  • Acknowledge and accept that Taxi Sanchalak acts only as a technology platform and commission payment facilitator between Drivers and Agents, and does not handle or assume responsibility for trip fare payments.

  • Accept full responsibility for your own legal, financial, and tax compliance.